We have a 100 percent money back guarantee policy. This means if you are not satisfied at any stage of the logo design process after placing and paying for your order, you can request a full refund of what you paid. We wish to make refund as soon as they are requested. The refund, however, may take up to 21 days to process. No refund is available for design firms or for those who order our design services on behalf of another entity. You shall forfeit the right to a refund if you receive the final file of your logo (s). The final file is the high resolution file we send at the end of the revision process.
You shall have 8 days to respond to each response sent to you. If after 8 days you have failed to respond, Scepter Design will assume that your project is complete and the project shall be deemed completed. At such time, Scepter Design will have no further obligation to you, and you will pay Scepter pursuant to the provisions of these TOS. Notwithstanding the foregoing, Scepter Design reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Scepter Design will determine, in its sole discretion, whether you are entitled to any refund or not.